Providing Goods and Services to People with Disabilities

Transformational Arts College of Spiritual and Holistic Training is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons for admission to Transformational Arts’ premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, a phone call or an email by the administration of Transformational Arts will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

We will notify customers of this posting a notice in the following location(s): Reception area, the entry to classroom 203 and on our website (under “Contact Us” menu).

Services/Facilities Include:

  • The elevator, small ramp from the street
  • The 2nd floor wheelchair accessible washroom

The notice will be made publicly available at the following locations:

  • Our website–under “About Us” menu
  • On the main floor entry at the elevator
  • Reception area

Training

Transformational Arts will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

  • All Administrative Staff
  • Student Services including the Registrar
  • Student Accounts, Student Records and Schedules
  • Management and Faculty Members where possible

Staff will be trained on Accessible Customer Service within one month after being hired.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Transformational Arts’ plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the equipment or devices available on-site or othervise that may help with providing goods or services to people with disabilities. These include: elevators, emergency exits, TTY
  • What to do if a person with a disability is having difficulty in accessing Transformational Arts’ goods and services

Feedback Process

Customers who wish to provide feedback on the way Transformational Arts provides goods and services to people with disabilities can provide feedback in the following way(s): verbally, via letter, e-mail, phone or on course evaluations.

All feedback, including complaints, will be handled in the following manner:
All complaints are handled expeditiously through the Managing Director’s office, with any changes required to our policies implemented in a timely manner.

Customers can expect to hear back in five days.

Notice of Availability

Transformational Arts will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following location(s): On our website–under “Contact Us” menu, in Reception, our newsletter, and student information packages.

Modifications to this or Other Policies

Any policy, practice or procedure of Transformational Arts that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.


Privacy Policy with E-bulletins/E-newsletters

Transformational Arts College of Spiritual and Holistic Training has created this privacy statement in order to demonstrate our firm commitment to the privacy of our subscribers and to comply to both CAN-SPAM Act of 2003 and the 2014 Canadian Anti-Spam Legislature Bill C-28. The following discloses our information gathering and dissemination practices for our e-bulletins and e-newsletters:

Transformational Arts only collects the first name, last name, and email address. Under no circumstances, will ask for financial information, area of residence, or detailed personal information: the exception would be during the registration process.

Transformational Arts works hard to get only express consent from each individual by having each person subscribe themselves on our website through MailChimp which has a double opted-in verification process:

Newsletter Signup:

On occasion, where the individual provides their personal information and email address to us, we make sure that they fully understand the policy and sign and date the sheet.

Transformational Arts never does an opted-out process where we would add your email to our mail list without your knowledge. All our subscribers are subscribed through an opted-in process where they themselves knowingly want to be added to our e-bulletin and e-newsletter.

Transformational Arts only collects the first name, last name, email address, and birthday, which the latter is optional,  (so we can wish you a happy birthday day on your special day). Under any circumstances, we do not ask for financial information, area of residence, and detail personal information.

If however, our e-bulletins/e-newsletter do manage to get into your junk mailbox, please go to the link below for information to stop future ones from accidentally going into your junk mailbox:

Our subscriber has the freedom to update and unsubscribe from our mailing list at any time, no questions ask (please look below).

Unsubscribe
Please click the “unsubscribe” link on either the top or bottom of our e-newsletter/e-bulletin which will immediately unsubscribe you from future emails from Transformational Arts.

Update profile and/or email address
Please click the “update” link on either the top or bottom of our e-newsletter/e-bulletin which will immediately take you to a page that will allow you to update your email address and/or profile information.

Our online e-newsletter/e-bulletin provides our subscribers with information on upcoming courses/programs, events, and inspirational articles and our list is never divulged to third parties. It may contain external links to other websites in which Transformational Arts is not responsible for the privacy practices or the content of such sites.

Contact Us
If you have any questions about this privacy statement or the practices of our e-bulletin/e-newsletter, you can contact Linda Kuschnir at   [email protected]